Refund policy
Refund & Return Policy
At esthes, every garment is carefully inspected before it is packaged and shipped to ensure it meets our quality standards.
Due to the limited nature of our products, all sales are final. We do not accept returns, exchanges, or issue refunds for reasons including, but not limited to:
- Incorrect size selection
- Change of mind
- Personal preference
- Normal variations in wash, distressing, or handcrafted details
Damaged Items
If your order arrives completely damaged due to shipping, please contact us within 48 hours of delivery at esthes0026@gmail.com.
Your email must include:
- Your order number
- Clear photos of the damaged item
- Photos of the original packaging
- A brief description of the damage
If we determine that the item was significantly damaged during transit, we will provide a replacement or, if a replacement is unavailable, issue a refund at our discretion.
Claims submitted after 48 hours of delivery may not be eligible for review.
Shipping Damage
Minor cosmetic imperfections to packaging or slight variations in distressing, wash, color, or finish are not considered defects. Because many of our garments are individually washed and hand-finished, each piece is unique.
Contact
For any questions regarding your order, please contact us at:
esthes0026@gmail.com.